Information system design for higher education evaluation based on student's perspective
Keywords:
Evaluation, Information System, Student's Perspective, Quality, Policy-Making Process
Abstract
The quality of Indonesia's higher education institutions has not excelled compared to Southeast Asian countries such as Singapore, Malaysia, and Thailand. Based on 2020 data, the percentage of higher education institutions in Indonesia that have been accredited is 59%. It is crucial to evaluate and improve the factors that affect the quality of higher education institutions based on the student's perspective, the primary customer of higher education institutions. This study aims to evaluate the quality of higher education institutions based on students' satisfaction in real-time. Furthermore, this research will propose a design of an information system that can automate the evaluation process. The findings of this study can be applied to the existing system, providing information and analysis to support the policy-making process.
References
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[19] M. A. Khan, V. M. K. Nabi, M. K. and M. T. , "Students’ Perception towards E-Learning during COVID-19 Pandemic in India: An Empirical Study," Sustainability, vol. 13, no. 57, pp. 1-14, 2020.
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[2] Webometric, "Ranking Web of Universities," January 2022. [Online]. Available: https://www.webometrics.info/en/asia_pacifico/south%20east%20asia. [Accessed 4 March 2022].
[3] D. J. P. Tinggi, "Statistik Pendidikan Tinggi 2020," Sekretaris Direktorat Jenderal Pendidikan Tinggi, Jakarta Pusat, 2020.
[4] M. Tsinidou, V. Gerogiannis and P. Fitsilis, "Evaluation of the factors that determine quality in higher education: an empirical study," Quality Assurance in Education, vol. 18, no. 3, pp. 227-244, 2010.
[5] B. Bedzsula and Z. E. Toth, "IDENTIFICATION OF CRITICAL TO SERVICE QUALITY ATTRIBUTES IN HIGHER EDUCATION WITH STUDENT INVOLVEMENT," in Proceedings of FEB Zagreb International Odyssey Conference on Economics and Business, Zagreb, 2019.
[6] M. Zineldin, H. C. Akdag and V. Vasicheva, "Assessing quality in higher education: new criteria for evaluating students’ satisfaction," Quality in Higher Education, vol. 17, no. 2, pp. 231-243, 2011.
[7] K. Dejaeger, F. Goethals, A. Giangreco, L. Mola and B. Baesen, "Gaining insight into student satisfaction using comprehensible data mining techniques," European Journal of Operational Research, vol. 218, pp. 548-562, 2012.
[8] D. Daniel, G. Liben and A. Adugna, "Assessment of Students’ Satisfaction: A Case Study of Dire Dawa University, Ethiopia," Journal of Education and Practice, vol. 8, no. 4, 2017.
[9] B. M. Oldfiel and S. Baron, "Quality in Higher Education and Satisfaction among Professorsand Students," Student perceptions of service quality in a UK university business and management faculty, vol. 8, no. 2, pp. 85-95, 2000.
[10] M. d. C. Olmos-Gómez, M. Luque-Suárez, C. Ferrara and J. M. Cuevas-Rincón, "Open AccessArticle Quality in Higher Education and Satisfaction among Professors and Students," Eur. J. Investig. Health Psychol. Educ., vol. 11, no. 1, pp. 219-229, 2021.
[11] E. Surahman and Sulthony, "Student Satisfaction toward Quality of Online Learning in Indonesian Higher Education During the Covid-19 Pandemic," in 2020 6th International Conference on Education and Technology (ICET) , 2020.
[12] S. Hettiarachchi, B. Damayanthi, S. Heenkenda, D. Dissanayake, M. Ranagalage and L. Ananda, "Student Satisfaction with Online Learning during the COVID-19 Pandemic: A Study at State Universities in Sri Lanka," Sustainability, vol. 13, no. 21, 2021.
[13] X. Zeng and T. Wang, "College Student Satisfaction with Online Learning during COVID-19," International Journal of Multidisciplinary Perspectives in Higher Education, vol. 6, no. 1, 2021.
[14] S. Kim and D. J. Kim, "Structural Relationship of Key Factors for Student Satisfaction and Achievement in Asynchronous Online Learning," Sustainability, vol. 13, no. 12, 2021.
[15] W. Elshami, M. H. Taha, M. Abuzaid, C. Saravanan, C. Saravanan, S. A. Kawas and M. E. Abdalla, "Satisfaction with online learning in the new normal: perspective of students and faculty at medical and health sciences colleges," Medical Education Online, vol. 26, no. 1, 2021.
[16] T. S. J. Arifin, N. Natassa, D. Khoirunnisa and R. Hendrowati, "The Level of Student Satisfaction with the Online Learning Process During a Pandemic Using the K-means Algorithm," Jurnal Ilmiah Bidang Teknologi Informasi dan Komunikasi, vol. 6, no. 2, 2021.
[17] E. Riley, N. Capps, N. Ward and L. McCormack, "Maintaining Academic Performance and Student Satisfaction during the Remote Transition of a Nursing Obstetrics Course to Online Instruction," Online Learning Journal, vol. 25, no. 1, 2021.
[18] Y. Absah, B. Karina and R. H. Harahap, "Strategies to Improve Student Satisfaction Through the Quality of Online Learning Facilities and Infrastructure, Characteristics of Academic Staff, Lecturers Competence, and Good University Governance in Medan," Systematic Reviews in Pharmacy , vol. 12, no. 3, pp. 671-675, 2021.
[19] M. A. Khan, V. M. K. Nabi, M. K. and M. T. , "Students’ Perception towards E-Learning during COVID-19 Pandemic in India: An Empirical Study," Sustainability, vol. 13, no. 57, pp. 1-14, 2020.
[20] E. Surahman and S. , "Student Satisfaction toward Quality of Online Learning in Indonesian Higher Education During the Covid-19 Pandemic," in 2020 6th International Conference on Education and Technology (ICET), 2020.
[21] J. F. Hair, G. T. M. Hult, C. M. Ringle and M. Sarstedt, A primer on Partial Least Square Structural Equation Modeling (PLS-SEM), Thousand Oaks, CA: Sage, 2014.
Published
2023-01-31
How to Cite
Yastica, T., Ardiansyah, M. N., & Pulungan, M. A. (2023, January 31). Information system design for higher education evaluation based on student’s perspective. International Journal of Innovation in Enterprise System, 7(01), 95-103. https://doi.org/https://doi.org/10.25124/ijies.v7i01.169
Section
Production and Service System
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
